Our Sage
Articles
Recent activity by Our Sage
-
I didn't receive my specialist referral letter
Specialist Referral letters can take up to 1 hour to be issued and are sent to your nominated email address or Our Sage App. If you have checked your email and/ or the Documents section in the Our ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
I can’t check in for a consultation, an error keep occurring. What can I do?
Please send us detailed feedback of the error via our contact us form and a Team member will get in touch with you as soon as possible. Please make sure that you have the latest version of the Our ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Why can’t I get a medical certificate for longer than 4 days?
The length and type of your medical certificate will be determined by the doctor’s evaluation of your symptoms, medical history and any relevant tests. Depending on the nature of your medical condi...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Can anyone use Our Sage?
Anyone aged 16 years and older can access Telehealth consultations via Our Sage. Parents or carers can also organise a consult on behalf of children or young people under 16.
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Can I use my Concession Card or DVA Card to request for an Our Sage Medical Certificate?
No. Our Sage is a private service provider and there is no rebate available from Medicare or DVA.
- Updated
- 1 follower
- 0 comments
- -1 votes
-
Who are Our Sage Medical Certificates issued by?
Our Sage Medical Certificates are issued by registered healthcare practitioners which include Australian-licenced, practicing General Practitioners and Nurse Practitioners who are registered with t...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
I didn't receive my medical certificate
Medical certificates can take up to 1 hour to be issued and are sent to your nominated email address or the Our Sage App. Please check your Junk or Spam folder for an email with subject "Online Cer...
- Updated
- 3 followers
- 0 comments
- -10 votes
-
Can an Our Sage healthcare professional provide me with an active care plan?
An active care plan, to help with the management of a chronic condition (such as mental health), must be agreed upon between a patient and their usual GP. As such, care plans are not available from...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Can I request a male or female healthcare provider?
Not at this time. Once you request an appointment you will go into a queue and the next available health care professional will call you.
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Can I use my Our Medical Rewards Program $10 Our Sage voucher for Our Sage Medical Certificates?
No, this can only be used for Our Sage telehealth consultations.
- Updated
- 1 follower
- 0 comments
- 0 votes